baijid's Privacy Policy

1 General Overview

baijid (referred to hereinafter as "we", "us", or "the platform") is a safe and reliable online casino and betting platform in Bangladesh. We take the privacy of all our users very seriously. This privacy policy describes what information we collect, why we collect it, and how we keep it secure.

By using our platform, you are considered to have agreed to the terms of this privacy policy. This policy should be read together with our Terms and Conditions.

2.1 Registration and Account Information

When you create an account on baijid, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport details (for age verification)
• Current address

2.2 Financial and Transaction Information

We collect financial information to ensure secure transactions, but we do not store complete payment card numbers. The information collected includes:

• Last four digits of bKash, Nagad, Rocket, or Upay account numbers
• Deposit and withdrawal amounts and dates
• Transaction history and reference numbers
• Information required for applicable taxes or regulatory requirements

2.3 Technical and Browsing Information

When you use our platform, we automatically collect certain technical information, such as:

• IP address and device identifier information
• Browser type and operating system
• Duration of visits to the platform and page navigation history
• Information collected through cookies and similar tracking technologies
• Login time and location-related information

2.4 Gaming Activity Information

To improve your gaming experience and comply with responsible gambling policies, we keep records of your gaming history, bet amounts, wins and losses, and game preferences. This information is also used to ensure the security of your account.

3.1 Primary Purposes

Your collected information is used for the following:

• Creating and managing accounts
• Processing deposits, withdrawals, and other financial transactions
• Verifying your identity and confirming 21+ age
• Providing customer service and resolving issues
• Providing bonuses, promotions, and VIP benefits

3.2 Security and Protection

We use information for the security of your account and the platform overall:

• To prevent fraud and unauthorized access
• To identify suspicious transactions
• To comply with anti-money laundering regulations
• To prevent the creation of multiple accounts

3.3 Service Improvement and Personalization

We analyze your preferences and behavior to create a personalized gaming experience for you, send relevant offers, and improve the quality of the platform. Through data analysis we develop new features and enhance user convenience.

3.4 Responsible Gaming

We monitor your gaming patterns in order to identify potentially problematic gambling behavior early and provide support when needed. To learn more about responsible gaming, please read our Responsible Gaming page.

4.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. baijid uses cookies for the following purposes:

• Storing login status and session information
• Remembering your preferences and settings
• Analyzing platform performance
• Conducting security checks

4.2 Cookie Control

You can control cookies by changing your browser settings. However, some cookies are essential for the core functionality of our platform, and disabling them may cause certain features to not work properly.

5.1 When We Share Information

baijid does not sell your personal information to third parties. Information may only be shared in the following cases:

• Payment Processors: Information required to complete transactions through bKash, Nagad, Rocket, and Upay
• Identity Verification Services: Authorized third parties for the KYC (Know Your Customer) process
• Game Providers: Minimum information required to ensure gameplay (Pragmatic Play, Evolution Gaming, Spribe, etc.)
• Legal Obligations: In accordance with valid orders from courts or government authorities
• Security Purposes: Authorized cybersecurity partners for fraud prevention

5.2 Obligations of Third-Party Service Providers

We have privacy agreements with the third parties we share information with. They may not use your information for any other purpose without our instruction. We ensure that all partners follow international standards for data protection.

6.1 Technical Security

baijid takes the following technical steps to keep your information secure:

• Use of highest-standard SSL (Secure Socket Layer) encryption technology
• All sensitive information stored in encrypted form
• Regular security testing and vulnerability assessments
• Firewall and anti-DDoS protection to prevent unauthorized access
• Two-Factor Authentication feature

6.2 Organizational Security

In addition to technical measures, we have organizational security policies:

• Only authorized staff may access your personal information
• Data protection training is mandatory for all staff
• Strict penalties apply in cases of data security breaches
• Regular internal security audits are conducted

6.3 Response to Data Breaches

If a data security breach occurs for any reason, we will promptly notify affected users and take necessary steps to mitigate damage. Our incident response team is available at all times.

7.1 Retention Policy

We retain your information only for as long as necessary. Generally:

• Information for active accounts is retained while the account remains active
• Financial transaction information is kept for the period required by applicable legal requirements
• Even after an account is closed, some information may be retained for a specified period due to legal obligations
• Security logs are deleted after a set retention period

7.2 Requests to Delete Information

If you wish to close your account and request deletion of your personal information, please contact our support team. Please note, however, that due to legal and regulatory obligations, some information may not be immediately deletable.

8.1 Right to Access and Correct Information

As a baijid user, you have the following rights:

• Right to Access: The right to know what information we hold about you
• Right to Rectification: The right to correct inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances
• Right to Restrict Processing: The right to request restriction of data processing in certain circumstances
• Right to Object: The right to object to the processing of your information for specific purposes

8.2 How to Exercise Your Rights

To exercise any of your rights or submit any data-related request, contact us via our 24/7 live chat or email. We will generally respond to your request within 30 business days.

9 Age Verification Policy

baijid is a 21+ platform. We do not intentionally collect any information from persons under the age of 21. Age verification is mandatory at registration. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

This platform is for persons aged 21 and over only. Please play responsibly.

10 Notification of Changes

We may update this privacy policy from time to time. For any significant changes, we will notify you by email or through the platform. Continued use of the platform after changes are made will be considered your agreement to the new policy. We therefore recommend visiting this page regularly.

11 Privacy Inquiries

If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to contact us. Our dedicated privacy team is always ready to answer all your questions.